At the heart of the UnderG community are our customers.
Our promise is to ensure a service to all of you that exceeds your expectations.
We are committed to keeping our promises 365 days a year, even during the holidays. However, there may be a slight delay due to the high number of orders and the times for shipping and customer service replies may expand. We apologize in advance for any inconvenience and we thank you for your patience.
We employ 30-35 working days to prepare the order (considering the customization of the products) and from 2 to 3 days for shipping, depending on the chosen method.
We respond to all requests within 1 business day. Our customer service is available Monday to Saturday from 9:00 am to 1:00 pm and from 4:00 pm to 8:00 pm. See the page Help & Contacts for more information.
We protect the customer in any difficulty encountered during our service. See the page Returns & Refounds for more information.
Our payment methods protect the customer by implementing TLS / SSL encryption, protecting data transmitted during payment from fraud and threats.