Shipping fees:

Shipments to Italy are made by SDA courier at a cost of € 7.

Shipments to Europe are made by UPS courier at a cost of € 18.

Shipments abroad are made by UPS courier at a cost of € 48.

Shipping times:

The shipment is made within 20-25 working process after receipt of payment, in the case of bank transfer the shipment is made within 20-25 working process from the time of credit transfer).

All our products are shipped by express courier.

The delivery follows the table below: Delivery in Italy: scheduled within 24/72 hours from shipment.

Delivery in Europe: expected in 4-5 days from shipment.

Delivery to the rest of the world: expected in 5-6 days from shipment.

For any kind of information you can contact our customer service.

As required by international trade regulations, all UnderG shipments are shipped from Italy with an official invoice stating the exact value in Euro of the items shipped.

For every invoice, UnderG encloses a receipt. It is illegal to declare amounts lower than the current ones or to request that the items be declared as gifts. For items on sale, the invoice and receipt show the discounted amounts. For customers residing outside the European Union, the total of the final invoice / receipt is calculated by subtracting the Value Added Tax and adding, if necessary, the shipping costs.

We include the cost of taxes and duties on your items for the following countries / regions without requiring additional payment on delivery of the order:

Customers of the European Union, USA, Canada, Mainland China, Brazil, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region, Thailand, UAE , Japan, Mexico, Guernsey, Isle of Man, Baliato of Jersey, Republic of San Marino and Slovakia.

If you are ordering from the customs country, import duties are not applicable.

If you select a DAP (Delivery At Place) destination (ie customers outside the European Union, USA, Canada, Mainland China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Norway, Saudi Arabia, Region of Taiwan, Thailand, United Arab Emirates, Japan, Mexico, Guernsey, Isle of Man, Baliato of Jersey, Republic of San Marino and Slovakia), the price to be paid to UnderG will exclude all import duties and sales taxes. As a recipient of the order, however, you will have to pay these taxes directly to our courier to free your order from the customs.

Please contact your local customs office or their respective tax authority for further information or consult the Terms and Conditions.

After placing an order, you will receive an email containing all the details about your purchase. You may be contacting if you want more information to verify your payment. Once your order is approved, the necessary partner will send it to you within 2 working days.

We will be happy to update you with tracking information and an estimated arrival date. You can also follow the progress of the delivery under the ‘My orders’ section in your UnderG account.

Although we are committed to delivering within the specified time, we are not responsible for delays due to the clearance or approval of the failed payment.